Return Policy
At The Inflatable Warehouse, we strive to provide you with the highest quality inflatable products and exceptional customer service. We understand that occasionally, you may need to return a product. To make the return process as smooth and transparent as possible, we have established the following return policy:
- Eligibility for Returns:
- Once production of your inflatable begins, items are not eligible for return unless there is a manufacturer defect present.
- You may return a defective item within 30 days of receipt of product(s).
- To be eligible for a return, the item must be in its original, unused condition, including all original packaging, tags, and accessories.
- Returns will not be accepted for items that have been damaged, defaced, or show signs of excessive wear and tear.
- Customized or personalized products cannot be returned unless they are found to be defective.
- Return Process:
- All return shipping costs are the responsibility of the customer, unless the return is due to a manufacturing defect or an error on our part.
- We recommend using a trackable and insured shipping method for your return to ensure it arrives safely.
- Refund and Exchange Policy:
- Upon receiving the returned item and review of relevant details, we will process your refund or exchange.
- Refunds will be issued to the original payment method, and the amount refunded will exclude any shipping charges unless the return is due to a manufacturing defect or an error on our part.
- Damaged or Defective Products:
- If you receive a damaged or defective inflatable product, please contact us within 7 days of receiving it. We will arrange for a replacement or issue a full refund, including any shipping costs.
- Non-Returnable Items:
- The following items are non-returnable unless they are defective: customized or personalized products, inflatable products that have been used, or products not in their original condition.
- Customer Satisfaction:
- We are committed to ensuring your satisfaction. If you have any questions or concerns about our products or the return process, please do not hesitate to contact our customer support team.
The Inflatable Warehouse values your business, and we are dedicated to providing you with the best inflatable products and customer service. We hope this return policy clarifies our procedures and helps make your shopping experience with us enjoyable and worry-free.
Please note that this policy is subject to change, and any modifications will be posted on our website.
*Last Updated: 10/20/23*